Analysis or report issue
If a report fails, remains processing, produces an obviously incorrect result or a download does not work, contact support with the project title and approximate time of the attempt.
Help
SlateGauge Support
Project, account and report assistance
For the fastest help, include the email on your SlateGauge account, project title, what you were trying to do, and the exact error message. Do not send passwords, payment-card numbers or unnecessary sensitive personal information.
Account access
Use the password-reset option on the sign-in screen first. If you still cannot access your account, contact support from the email address associated with the account.
Project deletion
Use Delete Project from the project dashboard. If deletion is blocked by an active analysis or fails unexpectedly, contact support before uploading the same project again.
Billing
When paid checkout is enabled, include the purchase email and transaction reference in billing questions. Never send a full card number.
Contact support
Privacy or legal request
For access, correction, deletion or other privacy requests, use the same support address and write “Privacy Request” in the subject line.